Manager Client Success Manager

Role Overview

DXC Technology is looking for a Customer Success Manager (CSM) to join a large, enterprise‑scale government account delivering critical services to NewZealand. The role is client‑facing, working closely with senior stakeholders to deliver real value beyond SLAs.

Responsibilities

• Build and manage relationships with senior customer stakeholders.
• Develop and execute Customer Success Plans aligned to business outcomes.
• Lead service reviews and governance forums, focusing on value and performance.
• Drive improvements in service quality, stability, and user experience.
• Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of working that drive measurable business value.
• Promote adoption of new and existing services and capabilities.
• Identify and support growth opportunities within the account.
• Manage risks, escalations...