Vacancy Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The **Manager, Call Center Operations** is responsible for leading and optimizing contact center operations to deliver an exceptional customer experience while achieving business goals.
This role oversees performance, workforce planning, employee development, budgeting, and process improvement across all customer interaction channels.
**Key Responsibilities**
+ Lead and develop contact center managers and support teams.
+ Drive performance against key metrics, including Service Level, CSAT, NPS, AHT, FCR, and Quality scores.
+ Oversee daily operations across pho...
The **Manager, Call Center Operations** is responsible for leading and optimizing contact center operations to deliver an exceptional customer experience while achieving business goals.
This role oversees performance, workforce planning, employee development, budgeting, and process improvement across all customer interaction channels.
**Key Responsibilities**
+ Lead and develop contact center managers and support teams.
+ Drive performance against key metrics, including Service Level, CSAT, NPS, AHT, FCR, and Quality scores.
+ Oversee daily operations across pho...
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