Manager - Business Channels (Customer Service & Operations)

Customer Service & Operations Manager (Pandan Perdana Branch)

We’re hiring for a Customer Service & Operations Manager who will report to the Branch Manager and maintain seamless daily branch operations by leading, guiding, and mentoring the operations team. The role includes enforcing HLB’s policies, ensuring compliance with BNM regulatory reporting, and addressing customer inquiries or complaints promptly.

Job Responsibilities

• Solicit leads via referrals and cold calls for sales through marketing visits, telemarketing, launches, road shows, and other sales activities to achieve sales targets.
• Actively cross‑sell banking and financial products.
• Assess, evaluate, and propose credit applications diligently.
• Build rapport and relationships with selected customers to establish loyalty, encourage repeated sales, and increase product holdings.
• Provide excellent customer service and uphold professionalism to reflect the ...