Manager Automation & AI-Operations

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

Incident Management:

+ Be the primary point of contact for automation incidents.
+ Assign and follow up on incidents, ensuring timely and effective resolution.
+ Collaborate hands-on with the incident team to address and resolve issues.
+ Ensure that all incidents are documented, tracked, and resolved in accordance with established procedures.
+ SLA-compliant incident handling with root cause analysis and corrective actions.
+ Daily reporting of:
+ Automation runs or Failures (with priority, owner, timestamp)
+ Resolution actions & ETA
+ Pending items with assigned owner
+ Monitoring and testing for automation and platform upgrades.
+ Communication with business users to keep them informed on status, risks, and resolution plans.

Strategy and Optimization:

+ Develop and implement a strategy to c...