Manager, Account Management - Team Lead

Responsibilities

• Lead, mentor, and coach a team of Account Management Specialists to drive professional growth and development
• Manage day-to-day team operations, including workload allocation and performance monitoring to exceed financial targets
• Craft merchant-specific account development plans focused on revenue generation and strategic growth
• Build high-touch, consultative relationships with Enterprise merchants as a trusted business advisor
• Analyze merchant performance and provide data-driven recommendations to optimize payment flows and revenue
• Collaborate with cross-functional teams including Sales, Integration, Support, Legal, and Engineering to ensure an outstanding merchant experience

Requirements

• 10+ years of experience in B2B Account Management, Relationship Management, or a commercially focused role
• 5+ years of experience within the Payments industry
• 1...