Managed Services Engineer (MSE)

As an integral member of Winslow Technology Group, LLC (WTG), The Managed Services Engineer (MSE) will be part of the NorthstarMS team working closely with other Northstar Managed Service Engineers, Managed Service Manager and company SMEs to implement contractually agreed upon services to our NorthstarMS customer base. The MSE role is part of a fast-paced, dynamic team environment with exposure to various systems and delivery methodologies. In this role, the MSE will have the opportunity to learn from other highly successful IT professionals, sharply honing her or his technical skills. The MSE will have solid knowledge in area of technical operations. The MSE will maintain ticket queue against quality guidelines, communicate status with customers and escalate as needed within the engineering team. Above all, understanding the importance of Customer Success in the foundation of the delivery of successful Managed Services.

Managed Services Engineer also contributes to the...