Vacancy Description
Job Description
A leading hospital is seeking a Major Incident Manager to join their team. This role leads enterprise major incident response, ensuring rapid resolution of critical IT outages with clear communication, strong command, and minimal business disruption.
• Serve as Active/Backup Responder on Duty (AROD/BROD) for major incidents (rotational 24/7 coverage)
• Act as incident commander during high-severity outages
• Assess severity and drive escalation decisions, including DR activation if needed
• Lead incident bridge calls, ensuring clear roles, actions, and accountability
• Coordinate across infrastructure, applications, cybersecurity, vendors, and business stakeholders
• Manage real-time communications (internal leadership + business updates)
• Ensure proper handoffs for extended or multi-day incidents
• Lead Root Cause Analysis (RCA) and post-incident reviews
Identify trends and drive continuous improvement in incident response
A leading hospital is seeking a Major Incident Manager to join their team. This role leads enterprise major incident response, ensuring rapid resolution of critical IT outages with clear communication, strong command, and minimal business disruption.
• Serve as Active/Backup Responder on Duty (AROD/BROD) for major incidents (rotational 24/7 coverage)
• Act as incident commander during high-severity outages
• Assess severity and drive escalation decisions, including DR activation if needed
• Lead incident bridge calls, ensuring clear roles, actions, and accountability
• Coordinate across infrastructure, applications, cybersecurity, vendors, and business stakeholders
• Manage real-time communications (internal leadership + business updates)
• Ensure proper handoffs for extended or multi-day incidents
• Lead Root Cause Analysis (RCA) and post-incident reviews
Identify trends and drive continuous improvement in incident response
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