Major Incident Manager

Please find below Job Description for your reference.

Position -Incident Manager

Work Mode- Work from office

Employment Mode- Permanent

Location-Bengaluru/Pune/Chennai

Exp-8-10 years

Job Description:

ITIL Major Incident Management (Advanced Level) – Strong understanding of governance and escalation frameworks.

AI/ML & Predictive Analytics – Ability to apply AI for impact analysis and proactive risk management.

Automation Tools & AIOps Platforms – Proficiency in ServiceNow, Wipro automation accelerators, and industry-standard tools.

Crisis Communication & Leadership – Skilled in managing stakeholders under high-pressure scenarios.

Analytical & Problem-Solving Skills – Expertise in root cause analysis and trend forecasting

Deliverables:

Major Incident Report, Post Incident Review, Root Cause Analysis, CAPA Action Closure, Lesson learnt (KEDB), Service Improveme...