Vacancy Description
We are seeking a skilled Mainframe Support Engineer with strong experience in production support, batch processing, and mainframe technologies. The role involves handling L2/L3 support activities, ensuring smooth batch operations, incident resolution within SLAs, and effective coordination with business and technical teams in a production environment.
Roles & Responsibilities
- Provide L2/L3 production support for mainframe applications and systems
- Perform incident triage, analysis, troubleshooting, and resolution within defined SLAs
- Execute standard operating procedures (SOPs) and runbooks for recurring issues and operational tasks
- Monitor and support batch job execution, including investigation and resolution of job abends
- Perform DB2 data analysis and generate reports to support business and tech...
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