Mac/iOS Tech Support Analyst, HelpLine

Apple Inc. Singapore is seeking an IS&T HelpLine Technical Support Analyst to provide frontline technical support to Apple employees and contractors via voice, chat, email, and the ticketing system.

You will troubleshoot complex Mac and iOS issues, document steps and resolutions, and own the support experience from first contact to final closure within a global, fast-paced environment. This role requires 1–2 years of hardware and software support experience, familiarity with IP networking, and