Mac Os Support Engineer

**Mac OS Support Engineer**
**Location**: Hybrid - Guadalajara (GDL) / Querétaro (QRO)
**Employment Type**: Full-time
**Compensation**: Competitive salary based on experience
**Benefits**: Above-the-law benefits
**Role Overview**
**Key Responsibilities**
- Provide hands-on technical support for macOS and iOS devices, including setup, troubleshooting, and maintenance.
- Manage device configurations, policies, and security using **MDM tools (Intune or similar)**.
- Support users with **Office 365 suite**, VPN, network connectivity, and collaboration tools.
- Respond to and resolve IT service tickets according to SLAs, ensuring excellent user experience.
- Collaborate with infrastructure and security teams to enforce compliance and standardization across Apple environments.
- Maintain documentation for procedures, configurations, and known issues.
- Participate in process improvement and ITIL-based service delivery initiatives.
**Required Qualific...