Vacancy Description
MSC Cruises is seeking a Contact Centre Intelligence Analyst based in Johannesburg to transform operational data into actionable insights. This role supports guest experience and operational excellence through advanced intelligence and analytical models in Power BI.
Ideal candidates should have over 5 years in contact centre analytics, a bachelor’s degree in a related field, and strong skills in data visualization and communication. Join us in redefining luxury ocean travel. #J-18808-Ljbffr
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