Vacancy Description
Ecommerce Customer Support Executive (Fashion Retail) | Dubai, UAE
We are looking for an Ecommerce Customer Support Executive with experience in Fashion Retail Ecommerce to join a leading retail organization in Dubai.
Location: Dubai, UAE
Industry: Fashion Retail / Ecommerce
Key Requirements
- 2–4 years of Ecommerce Customer Support experience in Fashion Retail
- Fluent in Arabic & English (Mandatory)
- Experience handling D2C ecommerce websites and online customer support
- Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo, or similar platforms
- Strong understanding of order management, returns, refunds, and last-mile delivery processes
- Experience supporting GCC customers is preferred
Key Responsibilities
- Manage customer inquiries via phone, email, chat, and WhatsApp
- Handle order tracking, delivery issues, returns, exchanges, and refunds
- Monitor...
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