Lux Guest Experience Lead VIP Service & Concierge

O’Two Hotels is looking for a Guest Experience and Services Manager in Cape Town to enhance the guest journey across our hotels. This role involves managing guest experiences from arrival to departure, ensuring personalized service at all touchpoints.

The ideal candidate should have leadership experience in a luxury hotel setting, excellent communication skills, and be adept at managing guest preferences and complaints. Join us to shape unforgettable hotel experiences while growing in a vibrant hospitality environment.