Loyalty Team Leader 顧客關係主任

Purpose of Role

Loyalty Team Leader plays a key role for W Taipei to create guest loyalty and build loyalty beyond reason. Loyalty Team Leader proactively interacts with hotel guests prior to arrival, during their stay and post-stays. Loyalty Team Leader digs into every valuable guest feedback to further elevate future guest experiences from all aspects. The Loyalty Team Leader works closely with the W Insider & Loyalty Manager to create unique, surprising and extraordinary guests’ experiences. The Loyalty Team Leader supports the W Insider & Loyalty Manager and assumes their roles and responsibilities, in the absence of the W Insider & Loyalty Manager. This role is to support the Welcome Operation and inspire all talent to engage and create extraordinary guest experiences daily. The Loyalty Team Leader participates in the hotel’s daily operation; by focusing on the measurement of guests’ perceptions and attitudes about their overall experiences with the hotel.