Loyalty Manager 顧客關係經理

**Additional Information**
**Job Number** 26033823
**Job Category** Rooms & Guest Services Operations
**Location** 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan, 110202
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

【 **Purpose of Role** 】

Loyalty Manager plays a key role for W Taipei to create guest loyalty and build loyalty beyond reason. By monitoring and analyzing feedback and comments from guests, Loyalty Manager provides a comprehensive picture of guests’ experiences and the variance between experiences and expectations. Loyalty Manager proactively interacts with hotel guests prior to arrival, during their stay and post-stays. Loyalty Manager digs into every valuable guest feedback to further elevate future guest experiences from all aspects...