Vacancy Description
Long-Term Complaints Handling & Claims Resolution Agent (x2)
Permanent role: Yes, subject to a 3-month probation period
Commission structure: None
Working hours: Onsite (JHB/Houghton), Monday to Friday, 08:00 – 17:00
Weekends/Overtime: Not applicable
About Smollan
At Smollan, we are on an evolutionary journey, reshaping our story. We seek truly unique individuals who believe in fostering a diverse and inclusive environment — where our people are cared for, happy, and inspired to build an extraordinary place to work.
Role Overview
As a Long-Term Complaints & Claims Resolution Agent, you will manage and resolve complex, escalated, and aged customer complaints and claims, ensuring fair and tim...
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