Library Customer Advisor

Worcestershire County Council

Library Customer Advisor (3 positions available)

Salary: £25,583‑£25,986 pro rata

Hours: 24 hrs per week, 20.5 hrs per week, 18.25 hrs per week

Location: The Hive

Team: The Hive

Contract: Permanent

As part of the first integrated public and university library in the UK, the Library Customer Advisor role is diverse and ever‑changing. You will help customers access a wide range of resources and services and provide digital one‑to‑one support, lead events and activities for all ages, and support online group activities.

Key responsibilities include:

• Provide excellent customer service and respond to enquiries in person and digitally.
• Support customers in accessing library collections, databases, and other resources.
• Lead and facilitate events, storytelling, and other activities for children and adults.
• Assi...