Vacancy Description
Work Setup: Fully Remote
Work Schedule: Monday to Friday, Central Standard Time
Salary: $1,600 - $1,800
Employer: MSP Company, located in Austin, Texas.
We are seeking a Level 2 Support Technician to support small and mid-sized business clients in a managed services environment. This role requires strong communication skills, attention to detail, and the ability to guide users through more complex technical issues while maintaining a high level of professionalism.
What You'll Do
1. Own and resolve support tickets from start to finish
2. Guide end users through troubleshooting in a clear, patient, and structured way
3. Handle moderate technical issues across workstations, Microsoft 365, networking, and line-of-business applications
4. Escalate appropriately to Level 3 with clean documentation and clear problem statements
5....
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