Level 2 Run Technician

The Level 2 Run Technician is responsible for advanced technical support, system stabilization, and

operational continuity across client and internal environments. This role will ensure systems are stable,

supportable, and well-documented to reduce risk and dependency on single individuals. As a secondary

focus, this role will generate system insights, identify repeat issues, and enable scalable improvements

to support solution growth. This role does not own architecture, solution design, or go-live approval

decisions. An L2 technician supports those functions through structured escalation and system visibility.

Key Responsibilities

1. Microsoft-first technical support and escalation ownership

• Act as the escalation point for complex or unresolved Level 1 / helpdesk issues.
• Troubleshoot Microsoft 365, Entra ID, Windows endpoint, identity, access, admin center, and cloud-connected support issues.
• Own inciden...