Level 2 – It Support Specialist & Client Support

About The Job

This is a Help Desk and Technical Support role with a strong emphasis on client communication. The person in this role handles the majority of day‑to‑day support interactions with startup teams – they’re the voice clients hear most often. Technical chops matter, but so does the ability to make a stressed‑out employee feel taken care of.

If your candidate can resolve a Google Workspace sync issue, walk a remote employee through a fix over Zoom, and close the ticket with documentation that a colleague could follow – all while keeping the client feeling supported, not talked down to – they belong here.

Job Details

• Employment Type: Full-Time Independent Contractor
• Department: Information Technology (IT)
• Job Level: Lead
• Experience: 6 Years
• Business Model: B2B (Business-to-Business)
• Education: Bachelors
• Qualification: CS

Required Skills

• Gen...