Level 2 Help Desk Analyst

$50000 - $72000
An established enterprise organization in Phoenix, AZ or Buckeye, AZ is looking to add an overnight IT Support Analyst II to its growing support team. This is a full-time role supporting a Windows-based environment with Active Directory, ticketing systems, and internal enterprise applications. The position follows a hybrid schedule with most shifts onsite and one remote day per week (schedule subject to change).

This opportunity is ideal for someone who enjoys digging into technical issues, handling escalations, and seeing problems through to resolution. The team is looking for a strong troubleshooter who doesn’t stop at the first answer and is comfortable coordinating with other IT groups when needed. It’s a stable environment with defined shifts, minimal overtime, and clear expectations.
Required Skills & Experience

+ 2+ years of IT support experience in a Level 2 or escalation-focused role
+ Strong Active Directory experience (user manageme...