Home / Jobs / Level 1 Helpdesk Support Analyst (SAP Environment)
A

Level 1 Helpdesk Support Analyst (SAP Environment)

Apex Systems

Houston, Texas, United States Contract July 08, 2026
Apply Now

Vacancy Description

Job#: 3034872

Job Description:

Level 1 Helpdesk Support Analyst (SAP Environment)

Location: Houston, Texas (Partial Remote)

Role Overview

The Level 1 Help Desk Support Analyst serves as the first point of contact for end users, providing basic technical and functional support within an SAP environment. This role is responsible for triaging incidents, resolving common issues, and escalating more complex problems to Level 2/3 teams while ensuring a high level of customer service. This position is best suited for a consultant who can quickly ramp up and work independently.

Key Responsibilities
  • Provide first-line support for SAP users for issues such as login, navigation, and basic transaction errors.
  • Respond to incoming support requests via phone, email, or a ticketing system.
  • Log, categorize, and prioritize incidents and service requests in ITSM tools, following defined SLAs for response and resolution times.
  • Escalat...

    • Ready to Apply?

    अभी आवेदन करें

    Submit your application for Level 1 Helpdesk Support Analyst (SAP Environment) at Apex Systems

    Apply for this Position

    Vacancy Details

    Location Houston, Texas
    Country United States
    Type Contract
    Category Computer Occupations
    Posted July 08, 2026

    About Apex Systems

    A

    Apex Systems

    Houston, United States

    Share This Vacancy