Legal intake Specialist (Monterrey)

We are looking for an On‑Site Legal Intake Specialist to support the U.S.‑based legal team. This role acts as the first point of contact for prospective clients, handling inbound inquiries and guiding them through the initial intake process. You’ll combine client communication, intake coordination, and consultative sales skills to convert inquiries into retained cases while delivering a strong first impression. This is a high‑volume, client‑facing role that requires attention to detail, organization, and the ability to handle sensitive situations with professionalism.

• Handle inbound calls, texts, chats, and web inquiries from prospective clients.
• Conduct detailed intake interviews to gather case information.
• Document client data and case details accurately in the system.
• Manage a high volume of contacts while maintaining a personalized experience.
• Follow up with prospective cli...