Vacancy Description
Drive success at Tangerine as a Senior Manager in Everyday Banking, focusing on customer experience enhancement in Moncton, New Brunswick. Lead high-impact teams and projects.
Tangerine seeks a Senior Manager dedicated to creating a positive client experience in Everyday Banking. Your role will entail establishing performance standards and enhancing team effectiveness. Leverage your background in contact centers and leadership to develop strategic initiatives that improve both client relations and operational practices.
Key Responsibilities:
• Lead a culture focused on exceptional customer service
• Direct performance management and resource strategies
• Ensure service level goals and productivity are met
• Participate in corporate initiatives for system and process improvement
• Maintain compliance with regulatory standards
Requirements:
• Degree or equivalent work experience required
• Minimum 5 years of contact center experience, with leadership focus
Tangerine seeks a Senior Manager dedicated to creating a positive client experience in Everyday Banking. Your role will entail establishing performance standards and enhancing team effectiveness. Leverage your background in contact centers and leadership to develop strategic initiatives that improve both client relations and operational practices.
Key Responsibilities:
• Lead a culture focused on exceptional customer service
• Direct performance management and resource strategies
• Ensure service level goals and productivity are met
• Participate in corporate initiatives for system and process improvement
• Maintain compliance with regulatory standards
Requirements:
• Degree or equivalent work experience required
• Minimum 5 years of contact center experience, with leadership focus
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