Lead Workforce Manager: Forecasting & Scheduling

CareCone Group in Johor Bahru, Malaysia is seeking an experienced Workforce Management (WFM) professional to lead forecasting, scheduling, and capacity planning initiatives. The candidate should possess strong leadership and analytical skills to drive operational excellence across teams.

Key responsibilities include developing capacity plans, managing training, and preparing schedules to optimize workforce utilization, while consistently engaging with senior management. This role demands excellent communication skills and the capability to work in varying shifts.