Lead VIP Team at FanDuel

Join FanDuel as a VIP Team Manager, dedicated to enhancing relationships with our most valued clients. Lead a talented team while fostering loyalty in the online gaming space.
In this role, you'll manage a portfolio of loyal customers and guide VIP Account Managers to deliver excellent customer experiences. You need to possess a strong understanding of VIP service and have a genuine enthusiasm for the online gaming industry. Collaboration across departments will be crucial in your success.
Key Responsibilities:
• Manage a portfolio of high-value customers
• Enhance proactive service to encourage client loyalty
• Develop tailored rewards and engage through correspondence
• Collaborate to elevate customer experiences company-wide
• Ensure compliance with responsible gaming protocols
Requirements:
• At least 4 years in high-end customer service
• Experience in managing teams preferred
• Excellent verbal and written communication skills
• Knowledge of on...