Lead Telesales Team — Drive Performance & Growth

Convergys is seeking a Team Leader for Telesales in Kuala Lumpur to supervise the performance of call center associates. The role involves managing team performance, ensuring sales targets are achieved, and conducting data analysis to optimize conversion rates.

The successful candidate will be responsible for coaching, lead distribution, and preparing performance reports for stakeholders. Familiarity with CRM systems such as Salesforce and Tableau is required.