Lead Technical Support Specialist

Description

Description

As a Technical Support Specialist for Waukesha you will provide first-class technical support for end-customers in INNIOs indirect and direct markets key accounts channel partners distributors plant personnel and field technicians. You will deliver premium service performance hands-on engine maintenance and collect valuable engine experience across the global plant and engine fleet.

Your Responsibilities:

• Provide excellent 1st to 3rd level troubleshooting support for customers and partners.
• Deliver hands-on engine maintenance and foster customer networks through regular service events and stakeholder engagement.
• Set up and drive customer-focused issue resolution for both common and unplanned service events from first contact to case closure including field technician dispatching briefing debriefing and implementation of lessons learned.
• Share process resp...