Lead, Product Mastery & Enablement

Position Purpose

The Lead, Product Mastery & Enablement is responsible for building and operationalizing product mastery across the organization. This is a hands-on, individual contributor role focused on designing and delivering role-specific education that enables Sales, Product, Operations, and Client Success teams to develop deep fluency in the company's products, services, workflows, and value proposition. Operating within a complex, multi-product ecosystem (SaaS, BaaS, PaaS, Premium Finance), this role will translate product complexity into clear, structured, and actionable learning experiences that improve revenue execution, accelerate onboarding, increase confidence, and enhance client outcomes. The Lead will partner closely with Product, Sales, Operations, and the Knowledge Team to build scalable enablement systems from the ground up, while directly delivering training, certification, and adoption programs.

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