Lead Medical Support Assistant

Summary The Greater Los Angeles VA Health Care System is seeking a highly motivated individual to serve as the Lead Medical Support Assistant at the Ventura Business Office. The ideal candidate will demonstrate exceptional customer service skills, with the ability to effectively identify and address customer concerns to ensure satisfaction and resolve issues. In addition, candidates should be proficient in the use of computer programs and possess experience in appointment scheduling. Responsibilities Major Duties: Must possess knowledge of working processes of Advanced Medical Support Assistants. Incumbent must be able to assess workload at any given time and assist all staff and/or redistribute workload. Vast knowledge of Code of Federal Regulations (CFR), Veteran Health Administration (VHA) directives and laws governing VA medical benefits and travel benefits and the overall programs related to the health care delivery system. Knowledge of the Privacy Act and Freedom of Information A...