Lead Medical Support Assistant

Summary The incumbent is assigned to Medical Administration Service at the VA Maryland Health Care System (VAMHCS) at Baltimore. Medical Administration Service supports specialty clinics, inpatient and outpatient services. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Responsibilities DUTIES: The Advanced Medical Support Assistant (AMSA) at this grade level is a Lead AMSA. The Lead AMSA works independently and is considered the chief source of patient information and plays an important role in accomplishing the administrative work within the outpatient clinics by the duties listed below: Scheduling appointments in accordance with VHA Directive 1230(3) and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults. Verifies and updates patient demographics to include capturing of insurance data. Ensures all patients are identified by photo identificat...