Lead IT Specialist (CustSpt)

Summary Join the NIH's Clinical Center as a Lead IT Specialist and help power the technology that supports world-class clinical research and patient care. Lead a skilled support team, drive impactful IT initiatives, solve complex technical challenges, and shape customer-focused technology solutions across a dynamic healthcare and research environment. This role offers leadership, innovation, and the opportunity to make a meaningful mission-driven impact. Responsibilities Leads a team of Information Technology (IT) specialists providing desktop and customer support services in a clinical research environment by assigning work, establishing priorities, monitoring progress, and providing technical guidance and mentoring to team members. Coordinates and oversees daily IT operations to ensure the availability, performance, and reliability of desktop systems, servers, backups, and customer support services while maintaining continuity of operations. Analyzes customer requirements and evaluat...