Lead IT Service Desk, 24/7 Healthcare IT Support

RecruitNest Consulting seeks a Clinical Service Desk Team Lead to steer a 24x7 IT support team in a healthcare environment. You will drive SLA achievement, manage escalation, and collaborate with clients to ensure top-tier service while aligning with ITIL practices.

The role requires 4+ years in IT service desk with leadership, exposure to enterprise operations, and strong English communication. Onsite in Cebu City with a direct-hire arrangement.