Lead IT Service Delivery Manager (EUC)

Qualifications:

• Minimum 10 years of experience in service delivery, operations management, or IT project management, with at least 5 years in a leadership role.
• Preferably with previous experience in global IT company such as global IT service provider/IT outsourcing/IT consulting or global IT product / service maintenance company, etc.
• Familiarity with ITIL or other service management frameworks.
• Excellent organizational skills and attention to details
• Amenable to travel (depending on business needs)
• Strong influencing and communication in English, both verbal and written, to engage both internal and external stakeholders at all levels
• Amenable to work night shift (match the US CST timezone)
• Ok to work onsite/in the office - North Tower 1, SM North EDSA

Your tasks

Your key responsibilities are:

Leadership...