Lead, IT Delivery Manager (Patient Safety space)

Responsibilities

• Strong background in IT service management such as ITIL
• Experience in applying IT service improvement methodologies like LEAN management, Six Sigma or others. Ability to cooperate and communicate with people at different organization levels and within multi-disciplinary teams
• Supplier performance management including KPI-driven activities. Knowledge on Project Management (e.g.PMI, Prince2) and Agile methodologies (like Scrum, Kanban, Lean) will have added advantage
• Manage project deliverables which includes building up solution team and responsible for the delivery as per agreed plan. Ensure transition to support activities is completed before a project is closed. Translate the operational needs of services into written Service Agreements and Service Catalogues following Group standard. Responsible for smooth running of day-to-day service operations as per SLA as well as maintaining the service lifecycle as per target...