Lead, HR Service Excellence

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description: Lead, HR Service Excellence

Driving End‑to‑End HR Operations, Payroll, Governance & Audit Excellence

Position Overview

The Lead, HR Service Excellence is responsible for overseeing the delivery of comprehensive HR services across the employee lifecycle. The role ensures seamless end‑to‑end HR operations, robust payroll management, strong HR governance, and effective HR audit management to support organisational goals, regulatory compliance, and employee experience.

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