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Lead Engineer - L3 Middleware

Presidio

Hyderabad, Telangana, India Full Time July 17, 2026
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Vacancy Description

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

KEY RESPONSIBILITIES


Escalation & Complex Incident Resolution

  • Serve as the definitive escalation authority for all P/P incidents across the middleware stack

  • Lead war-room bridge calls; drive structured incident resolution with clear action plans and stakeholder communication

  • Perform deep-dive root cause analysis (RCA) using heap dump analysis, GC log review, network traces, and vendor diagnostic tools

  • Engage IBM and Oracle vendor support (PMR/SR) with detailed diagnostic packages; drive cases to resolution

  • Author comprehensive post-incident reports (...

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    Vacancy Details

    Location Hyderabad, Telangana
    Country India
    Type Full Time
    Category Computer Occupations
    Posted July 17, 2026

    About Presidio

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    Presidio

    Hyderabad, India

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