Lead Director - Grievance & Appeals - PMO Lead

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Role Summary**

The Director of Project Management serves as the PMO Lead for Strategic Initiatives within Grievance & Appeals. This role is responsible for leading complex, cross-functional program governance and execution with key partners across Grievance & Appeals, Utilization Management, Claims, Provider Operations, and other key business functions. The Director drives alignment, accountability, and performance management to deliver sustainable improvements with measurable outcomes.

**Key Responsibilities**

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