Lead Customer Service Specialist

**Description**

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**Position Summary**

The Patient Access Lead supports the Supervisor/Manager in the day-to-day operations of Patient Access services, ensuring efficient workflow, exceptional customer service, and operational excellence. This role serves as a key resource for registration staff, providing training, guidance, and support while assisting with workload management, quality assurance, and perfo...