Lead Customer Service Representative

Summary This position is located in the Small Business Administration, Field Operations Center East - FOCE in Atlanta, GA and Field Operations Center West - FOCW in Citrus Heights, CA. The employee functions as a Lead Customer Service Representative (CSR) in a Field Operations Center and delivers face-to-face support to individuals and businesses impacted by disasters. The employee works directly with disaster survivors and interviews disaster survivors who are applying for home and business loans. Responsibilities This position is also advertised under another announcement with a bilingual selective placement factor, announcement # DE-26-FOCE/W-13015218. You are encouraged to apply to this announcement AND the bilingual announcement. As a Lead Customer Service Representative at the GS- 1101-11, some of your typical work assignments may include: Assists disaster loan applicants to better understand the SBA Disaster Loan Program and how the program may assist them with their disaster re...