Lead Customer Service Manager Role

Take the reins as a Customer Service Manager, leading a dedicated team to deliver exceptional service. Your expertise in order entry and customer satisfaction will be paramount to our success.
We're looking for an experienced Customer Service Manager to oversee daily operations. You will train and mentor customer service representatives while fostering a collaborative environment. Analyzing customer feedback and data will be essential to identify improvement areas, ensuring a seamless experience across all touchpoints.
Key Responsibilities:
• Oversee daily operations of customer service and order entry
• Train and mentor customer service representatives
• Analyze customer feedback for service improvement
• Handle inquiries and complaints from customers
• Collaborate with departments for a seamless experience
Requirements:
• Proven experience in customer service management
• Effective communication skills with customers and team
• Experience in operation...