Lead, Customer Care & Billing Functional

Lead the strategic evolution, governance, optimization and business value realization of TAQA Distribution’s Customer Care & Billing ecosystem centered on Oracle CC&B. Act as the primary business-facing authority for customer service and billing platforms, partnering with business leaders to drive customer experience transformation, revenue assurance, operational excellence, regulatory compliance, digitalization initiatives and platform innovation. The role combines strategic roadmap ownership, stakeholder leadership, functional solution design, governance, vendor management and continuous improvement to maximize business outcomes

General Responsibilities

• Policy, Procedures, Process and Systems
• Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effec...