Lead Collections Strategy at Wealthsimple

Transform collections operations at Wealthsimple as the Director responsible for innovative financial product recovery processes. Spearhead a data-driven, client-centered strategy that builds trust and accountability.
As Director of Collections Operations, you will own the complete collections lifecycle while leading a dedicated team of professionals. Your role will involve designing targeted intervention programs and collaborating with data science to personalize debt recovery efforts. You’ll work at the intersection of risk, compliance, and technology to ensure regulatory adherence and operational excellence.
Key Responsibilities:
• Create and implement a comprehensive collections strategy
• Direct the management of treatment frameworks for delinquent accounts
• Ensure compliance with evolving provincial collection guidelines
• Leverage analytics for performance tracking and reporting
• Optimize vendor management for agency collaboration
Requirements:
• 8+ ...