Vacancy Description
Lead Associate - Transactional Quality (Quezon City)
- Full-time
Responsibilities
- Complete Daily Quality checks as per the process requirement
- Provides on time Feedback to the agents for the errors identified
- Conduct Customer comeback analysis for all the errors received from the clients
- To meet the monthly sampling numbers as per the defined target
- Complete the feedback targets as specified in the QSD
- Contribute brainwave ideas to improve the process
- Complete the WB Role Roadmap within the stipulated time
- Prepare all team and client related reports for Quality
- Complete RCA for all the errors identified
- Ensure the QA process adheres to ISO guidelines
- Identify the improvement areas for staff and share it with the AM Quality
- Communication with clients on a periodic basis
- Complete the Calibration exercise on a periodic basis as defined <...
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