LCOM IT Support Technician

Position Details




Advertising/Posting Title LCOM IT Support Technician

Posting Summary
Provide a broad range of technical support for COM Users, to include faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office.Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use....