LATAM CX & Partnerships Lead (Hybrid)

DiDi Global in Bogotá seeks a Customer Experience Analyst to enhance service quality across Latin America. You will support communication between DiDi and BPO partners, track KPIs, and ensure customers receive exceptional service tailored to their needs.

The ideal candidate should demonstrate strong communication skills and a proactive approach to problem-solving, helping to create a seamless experience for DiDi's customers in the region.