Vacancy Description
You will provide information and in-depth troubleshooting in general business (including technical docking of maintenance center) and services help with processing orders, collecting feedback on typical product problems, providing customers with direct, efficient and professional technical and aftersales solutions. Organize coaching for frontline agents in area of improvement, to make the overall product knowledge and technical skills better.A L2 - Technical Support Analyst is a role where you resolve issues escalated by L1 agents within the specified time limit, or in case seek further support by escalate it to the relevant team with a timely manner. Prepare FAQ and share with the team by collecting difficult situations you encountered with or sent for learning purpose by the client to improve the team’s problem-solving ability. Maintain professional communication with the AA Tech’s technical support specialist and cooperate and reports to the Team Leade...