L2 support analyst / application support analyst

Experience & Education
~2–4 years of experience in functional application support or business systems support
~ Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent
~ ITIL or application-specific certifications are a plus

We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems. The role will focus on L1/L2 functional support , issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in rotational shifts to support global users.

Application Support
Provide functional L2 support for CPQ, Order Management, and Sales applications
Diagnose and resolve functional issues , data-related problems, and user errors
Service Now, Jira)
CPQ & Order-to-Cash Support
Support end-to-end quote-to-order (Q2 O) and order-to-cash (O2 C) proce...