L2 IT Onsite Support Consultant

Job description

We are looking for an IT Support Consultant responsible for second-line support, including incident/request resolution, PC staging and IMAC, hardware/software troubleshooting (including VIP), and assisting with server, network, and event support. Requires proven IT support experience, strong PC and network troubleshooting, imaging and ticketing skills, mentoring ability, a related IT degree, and fluency in Cantonese and English, with analytical, autonomous, and collaborative working style.

Your missions

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  Provide second-line investigation and diagnosis for incidents and service requests

  
  


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  Resolve and close incidents/service requests in line with help desk procedures and allocated timelines

  
  


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  Escalate unresolved incidents/service requests within agreed timescales

  
  


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  Liaise with clients, other IT ...